Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described. All orders can be cancelled up until the artwork is sent for production. At this point we can provide a refund for the order should you wish.

Once your artwork is sent for production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.

Complaints must be registered with us within 15 days of receiving the order. Longer than this may result in the complaint not being upheld or rejected. We need to be able to verify the issue was a result of our production process or courier mishandling, this is why we need the complaint registered as soon as it is received.

All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.